Frequently Asked Questions
General Questions
What are peptides?
Peptides are short chains of amino acids linked by peptide bonds. They are essential building blocks for proteins and play crucial roles in biological research and pharmaceutical development.
Who can purchase peptides from your store?
Our peptides are intended for research and laboratory use only. They are available to qualified researchers, academic institutions, and licensed laboratories.
What purity levels do you offer?
We offer pharmaceutical-grade peptides with high purity levels, typically ≥95% or higher, verified by HPLC analysis. Certificates of analysis are available upon request.
Ordering & Shipping
How do I place an order?
Simply browse our product catalogue, add items to your cart, and proceed to checkout. You'll need to create an account to complete your purchase.
What are your shipping times?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location and selected shipping method.
How are peptides packaged?
All peptides are packaged in appropriate containers to maintain stability during transit. Temperature-sensitive products are shipped with appropriate cooling measures.
Product Information
Do you provide Certificates of Analysis (CoA)?
Yes, we provide detailed Certificates of Analysis for all our peptides, including purity data, molecular weight confirmation, and analytical methods used.
How should peptides be stored?
Most lyophilized peptides should be stored at -20°C or below. Reconstituted peptides should be aliquoted and stored according to specific product guidelines. Please refer to individual product documentation.
What is the shelf life of your peptides?
When stored properly, lyophilized peptides typically remain stable for 2-3 years. Reconstituted peptides have shorter stability and should be used according to product-specific recommendations.
Technical Support
Can you provide custom peptide synthesis?
Please contact us directly to discuss custom synthesis requirements, including sequence specifications, modifications, and quantity needs.
Do you offer technical support?
Yes, our team is available to answer technical questions about our products, handling recommendations, and application guidance.
Returns & Quality
What is your return policy?
Due to the nature of research chemicals, we cannot accept returns on products. Please contact us immediately if you receive a damaged or incorrect product.
What if I have quality concerns?
We stand behind the quality of our products. If you have any concerns, please contact us with your order details and we will work to resolve the issue promptly.